Shipping Policy

‌Effective Date: November 7, 2026‌

This Shipping Policy applies to all orders placed through the official e-commerce platform of PARKER AND SONS TRADING PTY LTD, hosted at www.parkersonstrading.com. As a team of outdoor lovers with 7+ years of experience creating durable, lightweight outdoor essentials, serving over 120,000 happy customers across the world, we are committed to delivering your collapsible buckets, collapsible silicone cups, mini carabiners and all other curated outdoor gear to your door reliably, transparently, and as quickly as possible. If you have any questions about our shipping processes, you can reach our support team at any time via email at meli@parkersonstrading.com, call us on +61 2 9520 6370, or send post to our physical address at Unit 10, 177 Princes Highway, Helensburgh, NSW 2508, Australia.

1. Order Processing Timeline

All successfully paid orders received before 2PM AEST on business days (Monday to Friday, excluding Australian national public holidays) will enter our warehouse processing queue the same day. Orders submitted after 2PM AEST, on weekends, or on public holidays will be processed on the next following business day. Our team will conduct a full quality check on every single item before packing your order, to make sure your selected mini carabiners, collapsible cups or portable water containers are free of manufacturing defects, and all matching accessories are included in your parcel. Standard order processing time takes 1 to 2 business days, and you will receive an automated confirmation email as soon as your order is marked as dispatched from our warehouse. We do not offer expedited same-day order processing at this stage, but we always prioritize urgent order enquiries submitted to our support team.

2. Domestic Shipping (Australia)

For all delivery destinations within Australia, we offer two clear shipping tiers for customers to choose from at checkout:

• ‌Standard Domestic Shipping‌: For orders with a total value over AUD 50, standard shipping is completely free. For orders under AUD 50, a flat rate shipping fee of AUD 4.99 will be applied. Standard parcels are delivered via our partnered local courier service, with an estimated delivery window of 3 to 7 business days from the dispatch date. All standard domestic shipments come with full basic tracking, so you can check the real-time location of your parcel at any time via the tracking link we send to your registered email.
• ‌Express Domestic Shipping‌: If you need your outdoor gear faster for an upcoming hiking or camping trip, you can select our express shipping option at checkout for a flat rate of AUD 9.99. Express orders are prioritized for dispatch, and will be delivered to addresses within major Australian metro areas within 1 to 3 business days. Express parcels include signature confirmation on delivery, to ensure your order is never left unattended and misplaced at your doorstep.

Please note that delivery times for remote regional areas of Western Australia, Northern Territory and Tasmania may take 2 to 3 additional business days beyond the standard estimated window, and our support team will notify you proactively if any delays are expected for your specific delivery location.

3. International Shipping

We are proud to deliver our range of 160+ total outdoor products to customers across most regions of the world. All international orders are shipped via tracked international air courier services, with shipping rates calculated dynamically at checkout based on your delivery destination country, and the total weight of your ordered items. The typical estimated international delivery time frame ranges from 7 to 21 business days after dispatch, depending on your location and local customs processing speeds.

Please note that all international customers are solely responsible for paying any applicable import duties, customs tariffs, or local value-added tax charges that may be applied by your destination country’s customs authority. These additional fees are outside of our control, and we do not collect these charges on behalf of your local government. We recommend you check your local import policies before placing your order, to avoid any unexpected extra costs when your parcel arrives in your country.

4. Order Tracking and Delivery Issues

As soon as your order is dispatched, we will send a full shipping confirmation email to your registered email address, which includes a unique tracking number and a direct link you can use to monitor the real-time status of your delivery. If you do not receive this confirmation email within 3 business days after placing your order, please check your spam or junk mail folder first, then contact our support team and we will resend the tracking details to you immediately.

If your tracking information shows that your parcel has been marked as delivered, but you have not received your package, please reach out to us within 7 calendar days of the marked delivery date. We will work directly with our courier partner to launch a full investigation. For confirmed lost parcels verified by the courier, we will arrange a 100% free replacement shipment for you at no extra cost, or offer you full store credit equivalent to your order value, in line with our return policy terms. For parcels that are damaged during transit, please take clear photos of the outer packaging and the damaged items, and send these to our support team within 48 hours of receiving the parcel, and we will arrange a free replacement for you promptly.

5. Shipping Restrictions

At this time, we are unable to process shipping orders to sanctioned regions, or locations that our courier partners cannot safely and reliably deliver to. We also cannot arrange PO box delivery for international orders, due to courier security and signature confirmation requirements. If you enter an incorrect or incomplete delivery address at checkout, please notify our support team immediately before your order is dispatched, and we can update your delivery details free of charge. Once a parcel has been dispatched to the incorrect address you provided, we cannot take responsibility for re-shipping costs or lost parcels caused by inaccurate address information submitted by the customer.

Our shipping operations are aligned with our brand mission to help you create small, meaningful outdoor moments while treading softly on the world we all love to explore, all our shipping packaging is made from 100% recyclable materials to minimize environmental impact. If you have any further questions about your order shipment, do not hesitate to contact our team at any time.