PARKER AND SONS TRADING

Purchase Now

Privacy Policy

‌Effective Date: November 7, 2026‌

Welcome to the Privacy Policy of PARKER AND SONS TRADING PTY LTD. This document outlines how we collect, use, disclose, and safeguard your personal information when you visit our e-commerce website located at www.parkersonstrading.com, use our services, or interact with us in any capacity. As a brand built by a team of passionate outdoor lovers dedicated to curating durable, lightweight outdoor essentials for casual hikers, weekend campers, and all who enjoy stepping outside, we hold your privacy in the highest regard and are committed to processing your personal data in full compliance with applicable privacy regulations.

1. Introduction

PARKER AND SONS TRADING PTY LTD is an Australian-registered company, operating from our physical premises at Unit 10, 177 Princes Highway, Helensburgh, NSW 2508, Australia. For any privacy-related enquiries, you may reach out to us via email at meli@parkersonstrading.com, or call our customer support team on +61 2 9520 6370. This Privacy Policy applies to all visitors, registered users, customers, and other parties who access our website or engage with our products, including our range of collapsible buckets, collapsible cups, mini carabiners, and other outdoor gear we offer for sale.

We recognize that your trust is the foundation of our 7+ years of operation, serving over 120,000 happy customers across the world. Our core mission is to help you create small, meaningful outdoor moments while treading softly on the world we all love to explore, and this commitment extends to how we handle your personal data. We will never misuse, sell, or lease your personal information to third parties for unauthorized commercial purposes without your explicit consent, and all data processing activities are designed to prioritize your data security and personal rights.

2. Information We Collect From You

We only collect information that is necessary to deliver a seamless, secure, and personalized shopping experience for you. The categories of personal information we may gather include:

  • ‌Account and Registration Information‌: When you create an account on our website, sign up for our newsletter, or save items to your cart, we collect your full name, email address, billing and delivery physical address, and a secure hashed password for your account. This information ensures we can process your orders accurately and keep you updated on your purchase status.
  • ‌Transaction and Payment Information‌: When you complete a purchase of our outdoor products, we collect necessary order details including the items you select (such as portable mini carabiner hooks, eco-friendly collapsible silicone mugs, or heavy-duty portable water containers), order value, purchase date, and shipping preferences. We do not store full credit card or payment card details on our own servers, all payment processing is handled through industry-standard, PCI DSS compliant third-party payment gateways to protect your financial information.
  • ‌Communication Records‌: When you contact our team via the Contact page on our website, send us emails, or reach out via phone for support regarding your order, product enquiries, or return requests, we keep records of these conversations to resolve your issues efficiently and improve our customer service.
  • ‌Website Usage Data‌: As you browse www.parkersonstrading.com, we automatically collect certain technical information via cookies and similar tracking tools, including your IP address, browser type, device information, pages you view on our site, time spent on each page, click-through patterns, and the referring website that directed you to our online store. This data helps us optimize our website performance and present you with relevant products that match your outdoor interests.
  • ‌Voluntarily Provided Information‌: You may choose to share additional information with us, such as feedback on our gear, participation in our customer loyalty programs, entries to our outdoor adventure contest giveaways, or preferences for specific product categories like lightweight camping essentials.

3. How We Use Your Collected Information

All personal information we collect is used for legitimate, clearly stated purposes that are aligned with our role as an outdoor gear e-commerce retailer, including:

  • ‌Order Fulfillment and Post-Purchase Support‌: We use your contact, shipping, and payment details to process your transaction, arrange shipment of your purchased collapsible buckets, mini carabiners, collapsible cups or any other outdoor gear, send you tracking notifications, and manage returns, refunds, and exchanges in line with our published Refund and Returns Policy.
  • ‌Website and Service Optimization‌: Your usage data and browsing patterns allow us to fix technical glitches on our website, customize product recommendations to match your outdoor activity preferences (such as showing you heavy-duty carabiners if you frequently browse hiking and fishing gear), and improve the overall user experience for all visitors to our store.
  • ‌Customer Service and Communication‌: We use your email address and phone number to respond to your support enquiries, alert you to changes in our service policies, notify you of product restocks for items you have previously viewed, and inform you of new fresh outdoor new arrivals that align with your past purchase history. With your explicit opt-in consent, we may also send you our weekly newsletter with outdoor adventure tips, exclusive member discounts, and updates on our latest 160+ total products.
  • ‌Security and Fraud Prevention‌: We process your personal data to verify user identities, monitor for unauthorized access to our website, detect and prevent fraudulent transaction activities, and protect both your personal information and our business assets from malicious cyber activities.
  • ‌Legal and Regulatory Compliance‌: We retain necessary personal information for the duration required by Australian tax, commercial, and consumer protection laws, to meet our statutory reporting obligations, and respond to valid legal requests from authorized government authorities where required by law.
  • ‌Brand Improvement and Personalization‌: Anonymized, aggregated user data is used to analyze broader customer preferences, which guides our product development process for new lightweight, eco-friendly outdoor gear that aligns with the needs of our community of casual hikers, weekend campers, and outdoor lovers.

4. Information Sharing and Disclosure

We respect the confidentiality of your personal information, and we will only share your data under the following strictly limited circumstances:

  • ‌Trusted Service Providers‌: We may share necessary limited information with vetted third-party service providers who perform essential functions on our behalf, such as courier and shipping companies that deliver your orders, PCI-compliant payment processors that handle your financial transactions, cloud hosting providers that host our website securely, and email marketing platforms that dispatch our newsletters. All these third parties are bound by strict data protection agreements that require them to protect your personal data and only process it in line with our explicit instructions.
  • ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, sale of all or a portion of our business assets, or corporate restructuring, your personal information may be transferred to the succeeding legal entity, whose privacy policy terms will continue to uphold the protections outlined in this document. You will be notified via prominent notice on our website of any such change in data ownership before your personal information is transferred.
  • ‌Legal Requirements‌: We may disclose your personal information if we are compelled to do so by a valid court order, statutory legal requirement, or official request from a competent government authority, or if such disclosure is reasonably necessary to protect the legal rights, property, and personal safety of PARKER AND SONS TRADING PTY LTD, our customers, or members of the general public.
  • ‌With Your Explicit Consent‌: Outside of the scenarios listed above, we will never share, sell, rent, or lease your personal identifiable information to any external third party for marketing or other commercial purposes unless we have obtained your clear, written, opt-in consent to do so.

5. Cookies and Tracking Technologies

Our website www.parkersonstrading.com uses cookies, small text files that are stored on your device when you visit our site, to enhance your browsing experience. The types of cookies we utilize include:

  • ‌Strictly Necessary Cookies‌: These cookies are essential to enable core functionality of our e-commerce website, such as keeping your cart items saved as you browse between product pages, allowing you to log securely into your registered account, and preventing unauthorized access to private areas of the store. These cookies cannot be switched off in our system, and they do not store any of your personal identifiable information.
  • ‌Performance Cookies‌: These cookies collect anonymous aggregated data about how visitors interact with our website, for example which product pages are most frequently viewed, and if users encounter error messages during checkout. The data collected by these cookies is only used to improve the overall performance and usability of our online store.
  • ‌Functional Cookies‌: These cookies allow our website to remember your personal preferences, such as your chosen currency, saved shipping address, and product sizing preferences, so you do not need to re-enter these details every time you return to visit our store.
  • ‌Targeting and Marketing Cookies‌: With your explicit prior consent, these cookies may be used by our advertising partners to build a profile of your browsing interests and show you relevant advertisements for our outdoor gear across other external websites. You can opt out of these marketing cookies at any time.

You can modify the cookie settings in your web browser at any time to block or delete cookies, however please note that disabling strictly necessary cookies may impact core functionality of our website, and prevent you from being able to complete purchases or access your saved cart.

6. Data Retention Period

We will only retain your personal identifiable information for as long as it is strictly necessary to fulfill the exact purposes for which it was originally collected. For customers who have completed a purchase on our website, we retain core order and transaction records for 7 years in order to comply with Australian tax laws, consumer guarantee requirements, and warranty obligations for our outdoor products. For users who have subscribed to our marketing newsletter but have not made a purchase, we retain your email address until you choose to unsubscribe from our mailing list. For website visitor usage data collected via performance cookies, we anonymize and delete this raw information after 12 months, unless required to retain it for legitimate security investigation purposes.

Once your personal information is no longer required for our stated operational, legal, or regulatory obligations, we will securely delete, anonymize, or irreversibly destroy that data in line with industry-standard data security protocols.

7. Your Data Protection Rights

In accordance with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth), and other applicable global privacy regulations for our international customers, you hold the following rights over your personal information:

  • ‌Right to Access‌: You have the right to request a full copy of all personal identifiable information we hold about you, free of charge in most circumstances. We will deliver this information to you in a structured, commonly used machine-readable format within 30 days of receiving your verified request.
  • ‌Right to Correction‌: If you find that any of the personal information we hold about you is incomplete, inaccurate, or out of date (for example an old shipping address or outdated contact number), you can submit a request to us and we will correct this information promptly at no cost to you.
  • ‌Right to Erasure (“Right to be Forgotten”)‌: You may request that we permanently delete all of your personal information held on our systems, subject to a small number of exceptions where we are legally required to retain certain records for tax, legal dispute, or regulatory compliance purposes. We will process all valid erasure requests within a maximum of 30 business days.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend the processing of your personal data in scenarios where you contest the accuracy of the data, where our processing activities are unlawful, or where we no longer need the data but you require it for the establishment or defence of a legal claim.
  • ‌Right to Data Portability‌: You can request that we transfer your personal data directly to another nominated data controller, where this is technically feasible.
  • ‌Right to Object‌: You have the full right to object at any time to us processing your personal information for direct marketing purposes, and we will immediately cease all such marketing communications to you without any unnecessary delay.

To exercise any of the rights outlined above, please send a detailed request to our privacy team via email at meli@parkersonstrading.com, or send a written request to our physical mailing address at Unit 10, 177 Princes Highway, Helensburgh, NSW 2508, Australia. We may ask you to provide a small amount of verification information to confirm your identity before processing your request, to ensure your personal data is not disclosed to any unauthorized third party.

8. Data Security Measures

We take the security of your personal information extremely seriously, and we implement a layered set of industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, accidental loss, alteration, disclosure, or destruction. Our website www.parkersonstrading.com is protected by end-to-end 256-bit SSL encryption across all pages, so all data transmitted between your browser and our servers is fully encrypted. Our internal systems are protected by enterprise-grade firewalls and regular automated security vulnerability scans, our staff are trained in strict data protection protocols, and access to your personal information is restricted to only a very small number of authorized employees who need that information to perform their job duties (such as our order processing and customer support teams).

While we continuously invest in state-of-the-art data security technologies to protect your information, please note that no data transmission method over the public internet, or electronic storage method, can ever be guaranteed to be 100% completely secure. In the extremely unlikely event of a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant Australian Information Commissioner without undue delay, as required by applicable privacy law.

9. Children’s Privacy

Our e-commerce website and outdoor gear products are not targeted at, and we do not knowingly collect any personal identifiable information from children under the age of 13. If we discover that we have accidentally collected personal information from a child under 13 years of age without verifiable parental consent, we will immediately take steps to permanently delete that information from all of our servers and systems. If you believe that we may have collected personal data from a child under 13, please contact our privacy team immediately at meli@parkersonstrading.com so we can resolve this issue as quickly as possible.

10. Third-Party Links

Our website www.parkersonstrading.com may from time to time contain hyperlinks to external third-party websites that are not operated or controlled by PARKER AND SONS TRADING PTY LTD, such as social media sharing links, or partner outdoor adventure blogs. Please be aware that we have no control over the privacy policies, data handling practices, or content of these external third-party websites. We cannot take any responsibility for the protection and privacy of any information which you provide while visiting these external sites. We strongly advise you to review the privacy policy of every website you visit after leaving our store, before submitting any of your personal information.

11. Cross-Border Data Transfers

As a global outdoor gear brand serving customers across the world, it may on occasion be necessary to transfer your personal data to recipients located outside of Australia, for example to our international courier partners, or cloud hosting infrastructure located in countries that the Australian Government has deemed to have adequate data protection laws. Any such cross-border data transfer will be completed in full compliance with the requirements of the Australian Privacy Principles, and we will ensure that appropriate safeguards are in place to protect the security and confidentiality of your personal information before any transfer takes place.

12. Updates to This Privacy Policy

We reserve the right to revise and update this Privacy Policy from time to time as our business operations evolve, as new products are added to our range of outdoor essentials, or to reflect changes to applicable legal and regulatory requirements. When we make material changes to this document, we will update the “Effective Date” posted at the top of this Privacy Policy, and we will notify you via a prominent announcement on the homepage of www.parkersonstrading.com. We encourage you to review this Privacy Policy periodically whenever you visit our website, to stay informed about how we are protecting your personal information. Your continued use of our website and our services after the effective date of any revised Privacy Policy will constitute your acceptance of those updated terms.

13. Contact Information for Privacy Enquiries

If you have any questions, comments, concerns, or complaints related to this Privacy Policy, our data handling practices, or wish to make a formal privacy complaint, you may contact our dedicated privacy officer at any time via:

  • Email: meli@parkersonstrading.com
  • Physical Address: PARKER AND SONS TRADING PTY LTD, Unit 10, 177 Princes Highway, Helensburgh, NSW 2508, Australia
  • Phone: +61 2 9520 6370

We will aim to respond to all valid privacy-related enquiries within 7 business days. If you are not satisfied with our response to your privacy complaint, you retain the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC), the national independent privacy regulator in Australia.