Refund and Returns Policy

‌Effective Date: November 7, 2026‌

This Refund and Returns Policy applies to all purchases made through the official e-commerce website of PARKER AND SONS TRADING PTY LTD, hosted at www.parkersonstrading.com. At PARKER AND SONS TRADING, we are a team of outdoor lovers dedicated to curating durable, lightweight outdoor essentials for casual hikers, weekend campers, and all who love stepping outside for fresh air. This policy is designed to protect both our customers and our business operations, with a clear, non-negotiable rule that ‌no pure “refund only” requests will be approved under any circumstances‌ without the full return of the purchased physical product to our designated return address.

1. Eligibility for Returns

We accept valid return requests submitted by customers within 30 calendar days from the date you receive your ordered products, including our collapsible buckets, collapsible silicone cups, mini carabiners, and all other outdoor gear listed on our store. To be eligible for a return, your item must be in the exact same condition as when you received it: unused, unwashed, undamaged, with all original tags, packaging, accessories, and product documentation fully intact. Custom engraved, personalized, or final clearance items are not eligible for return, as these products are produced uniquely for individual customers and cannot be restocked for other buyers.

We strictly do not process any “refund only” requests that do not involve the return of the purchased physical product, even if you claim the product does not meet your personal expectations or you no longer wish to keep the item after it has been delivered to you. We do not offer full or partial refunds for items that customers choose to keep, as this rule prevents fraudulent claims, protects the sustainability of our small business operations, and ensures we can keep offering affordable, high-quality outdoor essentials to our entire community of over 120,000 happy customers across the world.

2. Valid Return Scenarios

We only approve return and subsequent refund or exchange requests under the following legitimate circumstances:

• The product you received has manufacturing defects, such as a broken carabiner gate that cannot lock properly, a leaking seam on a collapsible bucket, or a cracked silicone cup that was not caused by improper use after delivery.
• You received an incorrect item that does not match the exact product, size, or color you selected and paid for at checkout.
• The product arrived to you severely damaged during transit, with obvious breakages that occurred before you took possession of the package.

Under none of these scenarios will we issue any refund until the defective, incorrect, or damaged item has been shipped back to our return facility and fully inspected by our quality control team. We will never approve a “refund only” request and allow you to keep the product, as this policy ensures fairness for all our customers and eliminates misuse of our after-sales resources.

3. Return Process Instructions

To initiate a valid return request, you must first contact our customer support team before sending any items back. You can reach us via email at meli@parkersonstrading.com, or call our support line on +61 2 9520 6370, and provide your order number, the name of the item you wish to return, and 2 to 3 clear photos showing the specific issue with the product. Our team will review your request within 3 business days, and if it meets our eligibility requirements, we will send you a formal return authorization number and our designated return address: Unit 10, 177 Princes Highway, Helensburgh, NSW 2508, Australia.

You must clearly write the provided return authorization number on the outside of your return shipping package, as any package sent to our address without a valid authorization number will not be processed and may be returned to you unopened. You are responsible for covering the cost of return shipping, except in cases where the return is caused by our confirmed error, such as us sending you the completely wrong product. We strongly recommend you use a tracked, insured shipping service for all return parcels, as we cannot take responsibility for items lost or damaged during the return transit process.

4. Post-Inspection Processing

Once our warehouse team receives your returned package, our quality control staff will conduct a full, detailed inspection of the returned product to verify its condition and confirm that the issue you reported falls under our eligible return scenarios.

• If your return is approved after inspection, you will be offered two available options: a full replacement of the same product free of charge, or a full store credit that can be used for any future purchases on www.parkersonstrading.com. As clearly stated earlier, we will never approve a pure “refund only” cash return where you keep the original product, and all approved return outcomes require the product to be successfully returned to our facility first.
• If your returned item is inspected and found to be misused, accidentally damaged by you, or showing clear signs of use that go beyond simple opening of the original packaging, we will reject your return request, and we can arrange to ship the item back to you at your own cost.

All approved store credits or replacement orders will be processed within 7 business days after we complete the product inspection. For international customers outside of Australia, replacement shipping times will vary based on your location, and our support team will send you a tracking notification as soon as your replacement item is dispatched.

5. Exceptions and Clarifications

There are extremely limited scenarios where we can arrange a partial compensation without requiring product return, but these cases are strictly limited to situations where the product defect poses an immediate safety risk, and returning the item would create unnecessary hazard for you, and these exceptions will only be processed after our support team completes a full, verified investigation. Even in these rare cases, we will never issue a full 100% refund and allow you to keep the product, you will be required to follow our explicit instructions to safely dispose of the faulty item before any partial store credit is issued.

This policy of no “refund only” requests helps us keep our product prices accessible for all outdoor enthusiasts, reduces unnecessary operational waste, and aligns with our brand mission to help you create small, meaningful outdoor moments while treading softly on the planet we all love to explore. If you have any questions about this Refund and Returns Policy, you can reach out to our team at any time via the contact details listed above.